KELSVORA™ | Operated by Hangzhou Xuxiantuan Network Technology Co., Ltd. | Registered Address: Room 113, South Building, No. 2-1, Wujiamen, Xinggongtang Village, Liangzhu Street, Yuhang District, Hangzhou City, Zhejiang Province, China | Legal Representative: Wang Xuean | Email: service@kelsvora.com
Effective date: September 30, 2026
1. Commercial Scope
These Terms of Service govern the commercial relationship between KELSVORA™ and a customer who submits an order through our online store. They address product information, order review, acceptance, fulfillment, delivery, returns, and related remedies. Website access and conduct are addressed separately in the Terms of Use.
By submitting an order, the customer confirms that the order information is accurate, that the customer has legal capacity to enter the transaction, and that the products are intended for lawful personal or otherwise authorized use. Nothing in these terms limits non-waivable consumer rights.
2. Seller Identity and Support
KELSVORA™ is operated by Hangzhou Xuxiantuan Network Technology Co., Ltd. Questions about an order or these terms may be sent to service@kelsvora.com. Customer support inquiries are reviewed and answered within 3 business days. Some matters, including carrier traces or technical product assessments, may require further investigation after the initial response.
3. Product Information
We aim to present product names, dimensions, materials, colors, compatibility details, care guidance, and images accurately. Screen settings, lighting, handcrafted variation where expressly disclosed, and production tolerances may cause minor visual differences that do not change the product’s essential character. Measurements are approximate unless a product page states that a tolerance does not apply.
Customers should read the complete product description and confirm suitability before submitting an order. Decorative items should be used only for their stated purpose and kept away from conditions identified in the accompanying care guidance. Images used for styling may include props that are not part of the product; included contents are defined by the product description.
We may correct typographical errors or incomplete information before accepting an order. A material correction affecting an already submitted order will be communicated so the customer can confirm or cancel where appropriate.
4. Order Submission and Acceptance
An order submission is a request to purchase the listed goods. An automated acknowledgment confirms receipt of that request but does not, by itself, mean the order has been accepted. Acceptance occurs when we send a dispatch confirmation or another clear acceptance notice.
We may decline or cancel an order before acceptance for legitimate reasons, including unavailable stock, a clear listing error, an undeliverable destination, suspected fraud, quantity limits, or legal restrictions. If an order cannot be accepted, we will notify the customer and reverse any associated transaction authorization as required, without reducing statutory rights.
5. Availability and Quantity Limits
Stock information is updated in good faith but may change before acceptance, particularly when several customers request the same item. We may apply reasonable quantity limits to protect availability, prevent unauthorized resale, or address logistical constraints. Any limit will be applied consistently and will not discriminate unlawfully.
If only part of an order is available, we may ask whether the customer wishes to continue with the available items. We will not substitute a materially different product without the customer’s agreement.
6. Prices, Taxes, and Corrections
Displayed prices use the currency identified on the store. Shipping charges, taxes, duties, and other applicable amounts are shown or described before order submission to the extent the store or applicable law requires. Customers are responsible for reviewing the order summary and correcting mistakes before submission.
If a price or product detail is clearly erroneous, we may contact the customer before acceptance with the accurate information. The customer may confirm the corrected order or cancel it. We will not knowingly fulfill an order on materially different terms without notice.
7. Customer Cancellations and Order Changes
A cancellation or change may be requested before dispatch by emailing service@kelsvora.com. We will make a reasonable effort to act on the request, but changes cannot be guaranteed once preparation, packing, carrier transfer, or dispatch has begun. After dispatch, the Return Policy provides the applicable procedure.
8. Shipping and Delivery
The Shipping Policy forms part of these terms. Standard transit is generally 5–7 calendar days after dispatch. Transit estimates do not include pre-dispatch processing and may be affected by destination conditions or events outside reasonable control.
The customer must provide a complete and accurate delivery address. Where a delivery issue results from our error, carrier loss before lawful delivery, or nonconforming goods, we will provide an appropriate remedy under applicable law and the relevant store policy.
9. Returns, Exchanges, and Refunds
The Return Policy forms part of these terms. A return request must be submitted within 60 calendar days after delivery. Authorization is required before merchandise is sent, and the designated return location will be provided with the return instructions. The registered company address is not automatically a return destination.
Once an eligible return has been received, inspected, and approved, the refund should appear within 7–10 business days. Exchanges depend on stock availability. Faulty, damaged, incorrect, or incomplete goods are handled according to the Return Policy and mandatory consumer protections.
10. Promotions and Offer Conditions
A promotion may have stated dates, product limits, eligibility conditions, or a redemption method. Those specific conditions apply together with these terms. Promotions cannot be combined unless expressly stated. We may withdraw or correct an offer before order acceptance if it contains a genuine error, has expired, or is being used abusively, while honoring rights arising from an order already accepted where law requires.
11. Product Care and Responsible Use
Customers should follow the care, assembly, placement, and safety guidance supplied with a product. Glass décor should be handled with care, placed on a stable surface or suitable fixture, and kept away from high-impact areas. Damage resulting solely from misuse, unauthorized alteration, unsuitable installation, or ignored care directions may fall outside voluntary remedies, but statutory protections for an original defect remain intact.
12. Warranties and Statutory Guarantees
Products are supplied with any description-specific warranty expressly stated on the product page and with all guarantees imposed by applicable law. We do not exclude guarantees that cannot lawfully be excluded. Except for those express and statutory protections, additional implied warranties are excluded only to the maximum extent permitted in the relevant jurisdiction.
13. Limitation of Liability
To the fullest extent permitted by law, neither party is responsible for indirect or unforeseeable loss that was not reasonably contemplated when the order was accepted. KELSVORA™ does not exclude or limit responsibility for fraud, deliberate misconduct, death or personal injury caused by negligence, breach of mandatory consumer rights, or any matter that cannot lawfully be restricted.
For a claim connected with a product or order, any lawful limit will be assessed in light of the direct loss, the value of the affected order, and the remedy required by applicable law. This section does not prevent a customer from seeking a repair, replacement, refund, or other statutory remedy.
14. Customer Indemnity
Where permitted by law, a business customer agrees to reimburse KELSVORA™ for reasonable direct losses arising from that customer’s unlawful resale, intentional misuse of a product, infringement of third-party rights, or material breach of these terms. This clause does not apply to ordinary consumer use and does not create liability for losses caused by KELSVORA™.
15. Events Outside Reasonable Control
Neither party will be treated as breaching these terms solely because performance is delayed by an event outside reasonable control, such as a natural disaster, government restriction, widespread transport interruption, labor disruption, or communications failure. The affected party must take reasonable steps to reduce the impact. If a delay becomes substantial, the customer retains any cancellation or refund right provided by law.
16. Governing Law and Consumer Rights
These terms are governed by the laws applicable to Hangzhou Xuxiantuan Network Technology Co., Ltd., subject to mandatory consumer protections and jurisdiction rules in the customer’s place of residence. A customer may bring a claim in any court or forum available under non-waivable law. Before formal proceedings, both sides are encouraged to attempt a reasonable resolution through service@kelsvora.com.
17. Changes, Severability, and Entire Agreement
We may revise these terms for future orders to reflect legal, product, or operational changes. The version presented when an order is submitted normally governs that order. If one provision is found invalid or unenforceable, the remaining provisions continue to apply, and the affected provision will be interpreted as closely as legally possible to its intended purpose.
These terms, the applicable product description, the order confirmation, and the incorporated store policies form the commercial agreement for the order. No section restricts rights that cannot lawfully be waived.