KELSVORA™ | Operated by Hangzhou Xuxiantuan Network Technology Co., Ltd. | Registered Address: Room 113, South Building, No. 2-1, Wujiamen, Xinggongtang Village, Liangzhu Street, Yuhang District, Hangzhou City, Zhejiang Province, China | Legal Representative: Wang Xuean | Email: service@kelsvora.com
Effective date: September 30, 2026
Products and Presentation
What does KELSVORA™ sell?
KELSVORA™ offers home décor with a current focus on decorative glass objects, including abstract sculptures, botanical forms, hanging accents, and tabletop pieces. The contents of each purchase are stated on its product page. Accessories, furniture, flowers, books, or room elements shown in styled photographs are excluded unless the listing expressly identifies them as included.
Why can glass look different in person?
Transparent and translucent materials change with daylight, indoor lamps, background color, viewing angle, and nearby objects. Screen calibration can also shift hue and brightness. We aim to provide clear images and written color notes, but a small visual difference under a customer’s own lighting is possible. Review every available image and the specification text before ordering.
Are decorative pieces identical to one another?
Minor variation may occur where the listed finish or forming process naturally creates differences in tone, bubble placement, edge flow, or surface character. Such variation is not automatically a defect. The listing should be used to distinguish expected character from damage or a material departure from the described item.
How should I choose the correct size?
Compare the listed measurements with the intended surface using a ruler or a paper outline. Leave space around fragile items and account for nearby doors, drawers, curtains, or frequently used objects. Photographs are styled for context and are not a substitute for the numerical dimensions.
How should decorative glass be cared for?
Place it on a stable, level surface away from edges and sudden impact. Remove dust with a soft, dry cloth unless the listing gives different instructions. Avoid abrasive pads, harsh compounds, rapid temperature change, and immersion unless the product page specifically allows that treatment. Keep fragile objects where children and animals cannot easily pull or knock them down.
Orders and Changes
How do I know that my order was received?
After checkout is completed, an order confirmation is normally sent to the email address entered during the order. Check filtered folders and confirm that the address was typed correctly. If no confirmation can be found, contact customer support with your name, approximate order time, and the items requested so the team can look for a matching record.
Can I change or cancel an order?
Send the request promptly. We will review whether preparation has progressed far enough for a change or cancellation to remain possible. Once an order has entered dispatch handling or carrier movement, editing may be unavailable. In that situation, the return process may be the appropriate route after delivery.
Can I correct the delivery address?
Contact support immediately with the order number and the complete corrected address. Address changes depend on the stage of preparation and carrier controls and therefore cannot be assured. Customers are responsible for checking names, building details, postal codes, region information, and telephone details before submitting an order.
Can separate orders be combined?
Orders are processed from their own records and may be prepared at different times. Support can review a prompt request, but consolidation may be unavailable after fulfillment work begins. Tracking references should be followed separately unless the dispatch notice states otherwise.
Dispatch and Delivery
When does the transit estimate begin?
Standard transit is normally 5–7 calendar days after dispatch. The estimate begins when the parcel has been handed into the delivery network, not when the order is submitted. Preparation time and carrier movement are separate stages.
Is the arrival date guaranteed?
No. The transit period is an operational estimate. Severe weather, destination procedures, address problems, peak volume, transport interruption, remote-area routing, and other conditions outside direct store control can extend the journey. Tracking remains the best source for current carrier events.
Why has tracking not updated?
A parcel may move between scanning points without a new public event, and the first scan can appear after physical handover. Allow reasonable time for the carrier system to update. If movement remains absent or unusual, contact support with the order and tracking references for review.
What should I do if tracking says delivered but the parcel is missing?
Check entrances, reception areas, household members, neighbors, secure locations, and any carrier photograph or note. Confirm that the delivery address on the order is correct. If the parcel is still missing after those checks, contact support and describe what you have already reviewed.
What if my parcel arrives damaged or contains the wrong item?
Keep the item, outer parcel, label, and internal protection. Photograph each clearly and contact support with the order number and a description of the issue. Do not discard materials or return the parcel independently before receiving instructions, because the evidence may be needed to assess the shipment.
Returns and Refunds
How long do I have to request a return?
Submit the request within 60 calendar days after delivery. The item must also meet the eligibility and condition requirements in the Return Policy. Starting a request within the window does not by itself approve an item that is excluded or returned in an unacceptable condition.
Should I send an item back as soon as I write to support?
Wait for the return instructions. The team first needs to identify the order, confirm the return route, and provide the relevant destination details. Parcels sent without authorization may be delayed, misdirected, or difficult to connect with the customer’s case.
When will an approved refund appear?
Once the returned item has been examined and the refund approved, the amount normally appears within 7–10 business days. External processing schedules can affect the exact posting time. Support can review the store record if the stated period has elapsed.
Are original delivery costs always refundable?
Eligibility depends on the reason for the return, the condition of the received item, applicable law, and the detailed rules in the Return Policy. Any amount approved for a particular case will be identified during the return review.
Support and Store Information
How soon will customer support answer?
Inquiries are reviewed and answered within 3 business days. Provide the order number and relevant photographs in the first message when available. A complete initial message helps the team investigate without an extra information request.
Where can I find the store operator’s identity?
The operator, registered address, legal representative, and support email appear directly beneath the title of every principal policy page. The Contact Us page also lists the authorized telephone channel and service hours.
Which policy controls if an FAQ answer is abbreviated?
The policy dedicated to the subject contains the complete procedure. Read the Return Policy for return eligibility, the Shipping Policy for delivery handling, the Privacy Policy for personal information, and the Terms pages for site and order conditions. Applicable law remains controlling where it grants rights that cannot be limited by store terms.